1. General Terms & Conditions
Jetwen is an online gaming platform offering slots, casino, and Sports Betting services. To access all features on this platform, you must agree to and follow these Terms and Conditions. By using Jetwen, you confirm that:
- You are at least 18 years of age and online gaming is legally permitted in your country.
- You are providing accurate and complete information and are not involved in any form of fraud or deception.
- You have read and agreed to comply with these Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy in full.
- You are gaming for yourself and with your own funds — not on behalf of any third party.
Jetwen reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.
Jetwen's Terms and Conditions apply across all devices and platforms — whether you access the service via mobile, tablet, or computer, these terms remain in effect.
2. Account Rules
To access gaming features on Jetwen, you must first register with valid information. Each individual may open only one account. If multiple accounts are found to belong to the same person, Jetwen reserves the right to close all such accounts and withhold any deposited funds.
Registration Terms
- Accurate Information: You must provide your correct name, date of birth, and contact details at the time of registration. Providing false information may result in account closure.
- Age Verification: Jetwen may request age and identity verification documents at any time. Failure to provide the required documents within the specified timeframe may result in withdrawal suspension.
- Password Protection: It is your responsibility to keep your account password confidential. If you notice any suspicious activity, contact our support team immediately.
- One account only: Operating multiple accounts from the same household or device is strictly prohibited.
Jetwen reserves the right to temporarily or permanently suspend any account — particularly if a rule violation, fraud, or suspicious activity is detected. In such cases, the return of any balance will depend on the outcome of the investigation.
3. Deposit & Withdrawal Rules
Deposits and withdrawals on Jetwen are simple and fast. However, the following important rules must be followed:
| Subject | Deposit | Withdraw |
|---|---|---|
| Minimum amount | BDT 500 | BDT 1,000 |
| Maximum Amount | BDT 500,000 / day | BDT 200,000 / day |
| Processing Time | Instant | 15 Minutes – 24 Hours |
| Method | Mobile Banking, Bank Transfer | Mobile Banking, Bank Transfer |
Important Payment Terms
- Deposits and withdrawals may only be made using a payment account registered in your own name.
- Using a third-party account for transactions may result in payment cancellation and account suspension.
- A KYC (identity verification) process may need to be completed before a withdrawal can be processed.
- Withdrawal requests may be declined if bonus wagering conditions have not been fulfilled.
4. Bonus & Promotion Terms
Jetwen regularly offers various bonuses and promotions. These bonuses are provided under specific conditions, and wagering requirements apply to all bonuses.
General Bonus Terms
- Wagering requirements: Every bonus comes with a specific wagering multiplier (typically 20x–40x). Bonus funds cannot be withdrawn until the required wagering amount has been completed.
- Validity: Every bonus has an expiry date. If not used within the validity period, the bonus will be forfeited.
- Game restrictions: Some bonuses can only be used on specific games. Full details are outlined in the terms of each individual offer.
- A member may use a bonus: Each bonus offer can only be used once per account.
- Bonus Abuse: If Jetwen determines that a member is abusing the bonus system, Jetwen reserves the right to cancel that bonus.
Under Jetwen's Terms and Conditions, each promotion has its own detailed terms published on the relevant offer page. Where there is a conflict with the general terms, the specific offer's terms will take precedence.
5. Betting & Gaming Rules
All games on Jetwen — slots, Live Casino, or Sports Betting — operate under specific rules. RTP (Return to Player) information and game rules for each title are available within the game itself.
- Bet Limits: Each game has a set minimum and maximum bet limit.
- Technical Issues: If a game is interrupted due to server downtime or network issues, Jetwen will review the round data and determine the outcome accordingly.
- Manipulation is prohibited: Any attempt to exploit software bugs, errors, or vulnerabilities for financial gain is a punishable offense.
- Sports Betting: In the event of an event cancellation or change, Jetwen's Sports Betting policy will apply.
6. Responsible Gaming
Jetwen believes gaming is for entertainment — not a solution to problems. That is why we place the highest importance on responsible gaming. Under Jetwen's Terms and Conditions, every member must be aware of the following:
- Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
- Session Limits: You can set time limits on your gaming sessions.
- Cooling-off: A temporary break of 7 to 30 days can be taken.
- Self-Exclusion: The option to temporarily or permanently close your account is available.
If you notice any signs of gaming addiction, please reach out to our Responsible Gaming Visit the page and contact our support team.
7. Security & Privacy
Jetwen protects your personal data with 256-bit SSL encryption. Your information is never sold to third parties. Our Privacy Policyfor detailed information.
- Jetwen uses your information solely for service delivery and legal compliance purposes.
- Information may be reported to the relevant authorities in cases of suspicious activity.
- Using two-factor authentication is encouraged to keep your account secure.
8. Dispute & Complaint Resolution
If you have a dispute or complaint, please contact Jetwen's 24/7 support team first. Most issues are resolved within 48 hours. Complex matters may take up to 14 business days.
Jetwen's decisions are considered final — however, Jetwen always reaches its decisions through a fair and transparent investigation. Attaching relevant screenshots or evidence when submitting a complaint helps ensure a faster resolution.
9. Changes to Terms & Termination
Jetwen reserves the right to partially or fully update these Terms and Conditions at any time. For significant changes, a notification will be sent to the registered email address or posted on the platform. Continued use of the service after any changes constitutes acceptance of the updated terms.
Jetwen reserves the right to close any member's account for any reason — especially in cases of rule violations. In such cases, any legitimate balance (excluding bonuses) will be returned.